How can I get help with my course content?

The following information will hopefully assist you with your question regarding course content. However, if for whatever reason the information presented below does not help, and you still require assistance, if you scroll all the way to the bottom of this page you will see you have the ability to lodge a service request. When lodging a request please try to include as much information as possible! The better you describe your issue, the better our tutor team will be able to assist you. Thank you.

Please describe in detail the area of your course you would like assistance with. Please try to be as specific as possible and make reference to the section or unit that you’re up to. We will be in touch shortly to assist you.

The videos wont load inside the modules

For optimal performance, we recommend using Google Chrome to access the course. Some features, such as videos, may not load properly in other browsers, and certain content may be inaccessible.

Whether you are accessing the content either via smartphone, tablet, macbook or pc please ensure you have downloaded and installed Google Chrome to your device. If you encounter any further issues whilst on the learning platform, please fill out the below form in as much detail as possible and we will respond as soon as we can.

Service request

Haven’t found the answers you’re looking for? Tell us more about your question and one of our staff will get in touch. Please keep an eye on your email, including your spam/junk folders.

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Are you an Australian Beauty School student?*

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Name*

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Course name*

Assignment enquiry type*

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Please tell us which kind of advice you are looking for:*

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Assignment name or number:*

Please enter the name or number of the assignment, you would like assistance with

Please include a photo of all the items you received in the kit, with all products unpacked and the labels facing up.

Please include an image of the broken item(s).

Please include an image of the kit and items*

Accepted file types: jpg, jpeg, png, gif.

Tell us more about your login issue*

Please give us more details about your issues with logging in.

Tell us more about your assignment issue*

Please let us know which part of the assignment you are struggling with and we will contact you to help as soon as possible.

Please tell us about which area of the course you are struggling with*

Please tell us about which area of the course you are struggling with. Try to reference the specific section or unit.

Do you have anything to add about your billing enquiry?*

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Tell us more about your cancellation enquiry*

Please tell us a bit more about why you would like to cancel your course below.

Tell us more about why you would like additional time*

Let us know how much additional time you need and why and we will get back to you shortly.

Tell us more about your kit issue*

Please provide more details about your kit issue.

Tell us more about your enrolment proof request*

If you have any specific requests for your proof of enrolment please provide them here.

Tell us about your aspirations*

If you’ve completed your course and you’re wondering what to do next, give us some more information and we will get in touch.

Let us know what you need help with*

Give us as much detail as possible so we can help you as best we can.

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Please ensure you receive a confirmation email with your support ticket number. If you do not receive a confirmation email, please check that you have completed all the required fields in your submission.

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