Issues logging in

The following information will hopefully assist you with your question regarding issues logging in. However, if for whatever reason the information presented below does not help, and you still require assistance, if you scroll all the way to the bottom of this page you will see you have the ability to lodge a service request. When lodging a request please try to include as much information as possible! The better you describe your issue, the better our tutor team will be able to assist you. Thank you.

Having trouble logging in to access your course?

Issue 1: My login isn’t working/I can’t remember my password

Start by resetting your password. If the password reset hasn’t worked, please enter the email address you enrolled with below and we will be in touch shortly to assist

Issue 2: I registered with an incorrect email address

If you registered with the wrong email address you will need to contact us via the form below and we will update your details within the system. This usually takes up to 48 hours to process, and then you’ll then receive an email with your new login details.

Issue 3: I can’t remember the email address I registered with

Please contact us using the form below if you can’t remember the email address you registered with.

Issue 4: I can’t find my login details

Check out our instructions for finding your login details here.

If you still can’t find your enrolment email with your login credentials please contact us via the form below and we will send you an email with your login credentials within 48 hours.

Service request

Haven’t found the answers you’re looking for? Tell us more about your question and one of our staff will get in touch. Please keep an eye on your email, including your spam/junk folders.

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Are you an Australian Beauty School student?*

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Name*

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Email*

Phone*

Course name*

Assignment enquiry type*

Cancellation enquiry type*

Kit enquiry type*

Verify postal address*

City*

State*

Postal Code*

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Please tell us which kind of advice you are looking for:*

Please select reason for cancellation*

Cooling-off period status*

Assignment name or number:*

Please enter the name or number of the assignment, you would like assistance with

Please include a photo of all the items you received in the kit, with all products unpacked and the labels facing up.

Please include an image of the broken item(s).

Please include an image of the kit and items*

Accepted file types: jpg, jpeg, png, gif.

Tell us more about your login issue*

Please give us more details about your issues with logging in.

Tell us more about your assignment issue*

Please let us know which part of the assignment you are struggling with and we will contact you to help as soon as possible.

Please tell us about which area of the course you are struggling with*

Please tell us about which area of the course you are struggling with. Try to reference the specific section or unit.

Do you have anything to add about your billing enquiry?*

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Do you have anything to add about receiving your certificate?*

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Tell us more about your cancellation enquiry*

Please tell us a bit more about why you would like to cancel your course below.

Tell us more about why you would like additional time*

Let us know how much additional time you need and why and we will get back to you shortly.

Tell us more about your kit issue*

Please provide more details about your kit issue.

Tell us more about your enrolment proof request*

If you have any specific requests for your proof of enrolment please provide them here.

Tell us about your aspirations*

If you’ve completed your course and you’re wondering what to do next, give us some more information and we will get in touch.

Let us know what you need help with*

Give us as much detail as possible so we can help you as best we can.

Message*

Please ensure you receive a confirmation email with your support ticket number. If you do not receive a confirmation email, please check that you have completed all the required fields in your submission.

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